senior manager funds luxembourg

Operational responsibilities

• Client Relationship Management for a number of designated clients and their entities, including coordinating the relationship between other international offices where services are provided elsewhere
  
• Management and oversight of a service delivery team handling corporate governance and corporate secretarial services according to relevant contractual client agreements and applicable rules and regulations.
  
• Ownership of the client entity governance process, in particular the scheduling, convening and execution of board meetings and resolutions, follow up on open items and action points
  
• Draft and provide Administrator reports including KPIs and compliance updates for submission to Client Boards
  
• Monitoring of client group emails and responding directly to client on timely basis and allocating actions arising to relevant staff members
  
• Develop and implement meaningful Service Level Agreements
  
• Deliver according to Service Level Agreements and ensure there are no backlogs
  
• Ownership of client company legal good standing and timely execution of all relevant filings such as CSSF, BCL, RCS, ecdf etc.
  
• Management and maintenance of record keeping and registers for all allocated clients in line with legal responsibilities as domiciliary agent.
  
• Communication with third parties
  
• Coordination of investor communication, and ad-hoc involvement to resolve any issues or problems which may occur.
  
• Checking and issuing of call and distribution notices and ensuring that they are issued on time and that all investor communication runs smoothly
  
• Arranging for investor and annual general meetings
  
• Participate in KYC process for investors
  
• On-boarding and set up of new entities, bank account opening process
  
• Wind down of entities
  
• Approval of payments
  
• Coordination of service delivery with other international offices to which certain services have been outsourced such as accounting
  
• Coordination with other internal and external stake holders such as AIFM, Depository, Client Directors, Z&P
  
• Assume client board mandates as requested and/or directed
  
• Assume RC mandates as requested and/or directed
  
• Provide technical guidance and oversight to clients and operational staff
  
• Proper resource and work load planning, oversight over deliverables and deadlines
  
• Escalate significant operational and client issues to Country Delivery Director
  
• Involvement in internal projects
  
• Occasional business travel might be required

Financial and commercial responsibilities

• Participate in services proposals and pitches and related pricing with Client Directors and implementation team
  
• Ensure timely and correct billing of services performed according to contract
  
• Agree upon and bill fees for additionally performed / out of scope services
  
• Cash collection and related follow ups
  
• Ensure team delivers revenue and cost according to budget

Staff managerial responsibilities

• Recruit, train, appraise, coach and discipline staff
  
• Give feedback to staff
  
• Ensure staff adheres to policies and procedures
  
• Develop goals and personal growth plans for staff
  
• Plan work assignments and work load

Risk Management / Compliance

• Be up to date with AML training
  
• Demonstrate sound technical knowledge and understanding of regulatory environment
  
• Report complaints, operational risks, suspicions etc. in accordance with local procedures
  
• Alert supervisor to any material risks and compliance concerns
  
• Handle KYC process of new client entities, client acceptance notes and regular review of client KYC files

Personal Development

• Stay up to date with regulatory changes affecting the role of a fund administration and domiciliary agent to Luxembourg funds.
  
• Identify areas to improve own knowledge and skills and actively seek assistance
  
• Constantly review and, where necessary, re-prioritise own activities
  
• Maintain evidence of continuing professional development